Budget dedicated to energy expenses is limited and an increase of electricity services usage
will only be possible if the ability to pay of the clients increase.
01
Regulatory frameworks are key, but authorities’ engagement and willingness
to develop mini-grids operated by private players is as important.
02
Software system design must be driven by processes. Well defined processes
don’t require enormous digital investments.
03
Technical competences on the ground are mandatory for new connections,
ensure the modularity of the solution & enable the connection and training of productive clients.
04
Mini Grid (MG) developers focus on cost reduction and connection and
not enough on customer service & demand stimulation.
05
Talent identification, clear processes and proper training are essential
to avoid overstaffed inefficient local teams.
06
optimizing customer portfolios and adopting
a price structure that makes cash flows more resilient to demand risk.